Subscribe via iTunes | Stitcher | Google PlayIf someone purchases your product, you want to thank them for the purchase and you want to hear the feedback. However, if it was purchased from Amazon, then technically they’re not your direct customer, they’re Amazon’s. That’s why you have to make sure every single policy is followed to make sure […]
Subscribe via iTunes | Stitcher | Google PlayPictures are worth a thousand words but a bad picture can cost you thousands. Good product photos will capture shoppers’ attention, help them fully understand the product and decrease returns. In this episode we’re talking with Rachel Greer and David Johnson from Cascadia about ways to create eye-catching photos that showcase […]
A picture is worth a thousand words. When it comes to Amazon product photos, these photos can help increase clicks and conversion, making the pictures one of the most pivotal parts of your listing. The three most important parts of your listing are your title, your bullet points, and photos. If you don’t take enough […]
Subscribe via iTunes | Stitcher | Google PlayThe whole goal and focus for the month of April has been on customer service. We’re hoping that at the end of the month sellers can create a solid customer service strategy to improve your Amazon business. The founders of SellerSmile are joining us again to discuss reasons why sellers should […]
Subscribe via iTunes | Stitcher | Google PlayWe’re going to be talking about some updates to state sales tax collections and looking ahead to some future possibilities that could possibly resolve the situation. We’re also talking about what you need to be doing if you get an audit from a state with Chris McCabe from eCommerceChris. There’s also a […]
State sales tax collection is one of the biggest issues facing sellers right now. There’s a lot of choices you are forced to make. If you choose to collect and pay sales tax, you have to figure out which states you owe taxes, collect it and submit it. Sounds easy, but it’s not. It’s not […]
Subscribe via iTunes | Stitcher | Google PlayWe’re going through a comprehensive list of tools and software products that sellers can use to improve their customer service and overall Amazon business. SellerSmile founders have compiled this list from some of their favorite tools that they use to help their customers. There are no affiliate partnerships with SellerSmile and […]
Subscribe via iTunes | Stitcher | Google PlayProduct complaints are going to happen. There’s no way around it, not everyone will like your product. Customers might say they don’t like the color, they don’t understand how to use it or it doesn’t fit right. Whatever the complaint may be, you need to have a strategy to handle […]
Everyone’s a critic. That means not everyone is going to like your product. Not everyone will think your product is a home run. Customers may think it’s a bad color. They may not like the smell. They may not understand how to use it. They may not like how it fits. These issues will likely […]
Subscribe via iTunes | Stitcher | Google PlayCustomer service is one of the first things customers will notice about your company. Amazon expects sellers to create a strong customer service strategy to match Amazon’s own goal of being customer focused. The founders of SellerSmile, Tygh Walters and Michael Melgar, will be joining us in this episode to discuss […]