All posts in " SellerSmile "

Keyword: the Extras Podcast Episode 017 – The Customer Service Holiday Survival Guide: 5 Tips for a Successful Holiday Season

November 30, 2018

Subscribe via iTunes | Stitcher | Google PlayWithout a doubt, the holiday shopping season can be the most exciting and the most stressful time of the year for Amazon sellers. Managing your team and especially your customer service during this hectic time will be key to your success and sanity. Tygh Walters and Michael Melgar of SellerSmile, a customer […]

Keyword: the Extras Podcast Episode 008 – Creating a Strong Customer Service Strategy with SellerSmile

May 13, 2018

Subscribe via iTunes | Stitcher | Google PlayRecently, Tygh and Michael, founders of SellerSmile, joined us for a webinar where they broke down ways sellers can create a strong customer service campaign, including introducing us to the 3 T’s for customer service success. If you’ve had negative customer feedback, bad review issues or just need help with customer […]

Keyword: the Extras Podcast Episode 007 Amazon’s Policies on Contacting Customers with SellerSmile

April 27, 2018

Subscribe via iTunes | Stitcher | Google PlayIf someone purchases your product, you want to thank them for the purchase and you want to hear the feedback. However, if it was purchased from Amazon, then technically they’re not your direct customer, they’re Amazon’s. That’s why you have to make sure every single policy is followed to make sure […]

Keyword: the Extras Podcast Episode 006 – Why Sellers Should Consider Outsourcing Customer Service with SellerSmile

April 24, 2018

Subscribe via iTunes | Stitcher | Google PlayThe whole goal and focus for the month of April has been on customer service. We’re hoping that at the end of the month sellers can create a solid customer service strategy to improve your Amazon business. The founders of SellerSmile are joining us again to discuss reasons why sellers should […]

Keyword: the Extras Podcast Episode 005 – Software Tools Sellers can Use to Improve Customer Service on Amazon with Tygh Walters and Michael Melgar, SellerSmile

April 18, 2018

Subscribe via iTunes | Stitcher | Google PlayWe’re going through a comprehensive list of tools and software products that sellers can use to improve their customer service and overall Amazon business. SellerSmile founders have compiled this list from some of their favorite tools that they use to help their customers. There are no affiliate partnerships with SellerSmile and […]

Keyword: Extras 004 Six Ways to Win Amazon Customer Service with SellerSmile

April 10, 2018

Subscribe via iTunes | Stitcher | Google PlayCustomer service is one of the first things customers will notice about your company. Amazon expects sellers to create a strong customer service strategy to match Amazon’s own goal of being customer focused. The founders of SellerSmile, Tygh Walters and Michael Melgar, will be joining us in this episode to discuss […]