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Keyword: the Extras Podcast Episode 005 – Comprehensive List of Software Tools and Products Sellers Can Use to Improve Customer Service on Amazon with Tygh Walters and Michael Melgar, SellerSmile

April 18, 2018

Subscribe via iTunes | Stitcher | Google PlayWe’re going through a comprehensive list of tools and software products that sellers can use to improve their customer service and overall Amazon business. SellerSmile founders have compiled this list from some of their favorite tools that they use to help their customers. There are no affiliate partnerships with SellerSmile and […]

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Dealing with Product Complaints with Emily Murray, Cascadia

April 16, 2018

Everyone’s a critic. That means not everyone is going to like your product. Not everyone will think your product is a home run. Customers may think it’s a bad color. They may not like the smell. They may not understand how to use it. They may not like how it fits. These issues will likely […]

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Keyword: Extras 004 Six Ways to Win Amazon Customer Service with SellerSmile

April 10, 2018

Subscribe via iTunes | Stitcher | Google PlayCustomer service is one of the first things customers will notice about your company. Amazon expects sellers to create a strong customer service strategy to match Amazon’s own goal of being customer focused. The founders of SellerSmile, Tygh Walters and Michael Melgar, will be joining us in this episode to discuss […]

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Ep. 040 Keyword Podcast: Improving Customer Service

September 22, 2017

Subscribe via iTunes | Stitcher | Google PlayGood customer service is key to being successful on Amazon. Customer service is one of the biggest things that customers will notice about your brand and it can set you apart from other sellers.Former Amazonian Emily Murray joins us to talk about how you can improve your own customer service. >>> […]

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Improving Customer Service (Ep. 040)

September 22, 2017

Good customer service is key to being successful on Amazon. Customer service is one of the biggest things that customers will notice about your brand and it can set you apart from other sellers. Former Amazonian Emily Murray joins us to talk about how you can improve your own customer service. Emily’s template to respond to […]