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Keyword: the Extras Podcast Episode 007 Amazon’s Policies on Contacting Customers with SellerSmile


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If someone purchases your product, you want to thank them for the purchase and you want to hear the feedback. However, if it was purchased from Amazon, then technically they’re not your direct customer, they’re Amazon's.

That’s why you have to make sure every single policy is followed to make sure Amazon and the customers are happy. SellerSmile joins us one last time to talk us through how to interrupt Amazon’s policies and interact with customers.



Tygh Walters and Michael Melgar from SellerSmile are this episode's guests on Keyword: the Amazon Insiders and Extras Podcast.

>>> SellerSmile

Show links:

Buyer-Seller Messaging Service overview [Amazon article]

Prohibited seller activities and actions [Amazon article


Upcoming webinar hosted by Keyword with SellerSmile.

Monday, April 30th 2018, at 4:30 PM Eastern Time.

Webinar focusing on Increasing sales by providing amazing customer support!

Learn more about >>> SellerSmile

This episode's sponsors:



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